We want every order to go smoothly. This page explains when a refund applies, when it doesn't, and how to request one. Since all payments are made in cryptocurrency and are not reversible by us, please read this before ordering.

✅ Eligible for a refund

• Your order was never delivered within the stated timeframe
• You received the wrong product or tier from what you paid for
• The service/account delivered was non-functional at the time of delivery and we're unable to fix or replace it

❌ Not eligible for a refund

• Change of mind after an order has been delivered and confirmed working
• Incorrect email, username, or account details provided by you at checkout
• An account or service was lost, banned, or limited due to your own actions after delivery (e.g. violating the platform's own terms of service)
• Partial delivery where you've already made use of the service (e.g. streaming access, followers already received)

💳 About crypto payments

Cryptocurrency transactions cannot be reversed on our end. If a refund is approved, it will be sent back to a wallet address you provide, in the same cryptocurrency you paid with (minus standard network fees). Refunds are not issued to bank cards or other payment methods.

📩 How to request a refund

Message us on Telegram at @falconshopks within 48 hours of your order, including your order number and a description of the issue. Most refund requests are reviewed within 24 hours.

This policy may be updated from time to time. Questions? Reach out any time via Telegram — we're happy to help.